At Unicorn Tours and Travels (“we,” “our,” “us”), we aim to provide exceptional travel experiences. We understand that sometimes plans change. This Refund Policy outlines the terms under which refunds may be issued for bookings made through our services or website (unicorntouring.com).

By booking with us, you agree to the terms outlined below.

1. General Refund Terms

  • Refund eligibility depends on the type of service booked (tour package, flight, hotel, or custom travel services) and the specific policies of third-party suppliers (e.g., airlines, hotels, tour operators).
  • Some bookings may be non-refundable or carry cancellation penalties, which will be clearly communicated at the time of booking.
  • Refunds, if applicable, will be processed to the original payment method.

2. Cancellation by Customer

  • If you cancel your booking:
    • Refunds will be subject to the cancellation terms outlined during booking confirmation.
    • Administration fees and supplier-imposed cancellation charges may apply.
    • If cancellation occurs close to the travel date, partial or no refund may be available depending on the supplier’s policies.

3. Cancellation by Unicorn Tours and Travels

  • If we must cancel a service you booked with us (e.g., tour cancellation due to insufficient participants, travel restrictions, or unforeseen circumstances):
    • You will be offered an alternative option or a full refund.
    • Refunds will exclude costs already incurred on your behalf (such as non-refundable airfares or hotel deposits).

4. Non-Refundable Services

The following services are generally non-refundable:

  • Visa application fees
  • Travel insurance premiums
  • Certain promotional or discounted bookings
  • “Last-minute” bookings made within 7 days of departure

5. Refund Processing Time

  • Approved refunds will be processed within 14 to 30 business days after confirmation.
  • Delays may occur depending on banks, credit card providers, and third-party vendors.

6. Special Circumstances

  • If you need to cancel due to extraordinary reasons (e.g., medical emergencies, natural disasters), we will work with suppliers to seek refunds or rescheduling options.
    • Travel insurance is strongly recommended to cover such events.

7. How to Request a Refund

To request a refund, please contact us with your booking details at:

📧 Email: [email protected]
📞 Phone: +91 92113 27583

Please provide your full name, booking reference number, and reason for cancellation.